Cancellation Policy

If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible. To cancel your order, please contact us ASAP and we will cancel your order before it is shipped out.

If it is too late and your order has already been shipped, we are unable to cancel. Please contact us and we can arrange a return for you under our Return and Refund Policy.

Please note that there may be a restocking fee of 25% if your order has already shipped and is being returned as a change-of-mind cancellation. This fee does not apply to returns of defective or damaged items.

Tidal Standard

Phone: (820) 777-1597

Email: support@tidalstandard.com

Business Hours: Monday to Friday, 9 AM to 5 PM EST