Got questions? We've got answers.

Yes — we offer free standard shipping on every order with no minimum spend required. This applies to all destinations within the continental United States.

Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Orders placed before 5:00 PM EST begin processing the same day. Transit time is 3-5 business days, so you can expect your order to arrive within 4-7 business days total.

Orders placed on weekends or public holidays are processed the next business day.

We ship via USPS, UPS and FedEx for standard orders. Large or heavy items such as spa systems and automatic pool covers ship via LTL freight carriers including FedEx Freight, Old Dominion, XPO Logistics and Estes Express.

Yes — once your order ships you'll receive an email with your tracking number, carrier name and a link to track your package. You can also visit tidalstandard.com/track-order or the carrier's website directly.

Currently we ship within the United States only. We're working on expanding to additional countries — check back regularly for updates or contact us to be added to our notification list.

If your package hasn't arrived within 4-7 business days, first verify your shipping address and check with neighbors or building management. If you still can't locate it, contact us at support@tidalstandard.com or (820) 777-1597 and we'll investigate with the carrier. All shipments are insured against loss or damage.

Take photos of the damaged packaging and items and contact us within 30 days at support@tidalstandard.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. Please do not discard the original packaging until the issue is resolved.

We accept returns within 30 days of receiving your order for both defective and non-defective products. For non-defective (change of mind) returns, items must be unused, undamaged and in original packaging with all labels and tags attached. A 25% restocking fee applies to change-of-mind returns.

For defective or damaged items, we accept returns regardless of condition with no restocking fee.

Contact us at support@tidalstandard.com or (820) 777-1597 within 30 days of receiving your order. Provide your order number and reason for return. We'll review your request and provide return instructions along with a Return Merchandise Authorization (RMA) number.

Once authorized, ship the item within 7 days using USPS, UPS or FedEx with a trackable method. Return shipping costs are the customer's responsibility.

A 25% restocking fee applies to change-of-mind returns (non-defective products). There is no restocking fee for defective, damaged or incorrect items.

Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method. It may take additional time to appear in your account depending on your bank or card issuer. You'll receive an email confirmation when your refund is approved.

Contact us as soon as possible at support@tidalstandard.com or (820) 777-1597 and we'll cancel your order before it ships for a full refund. If your order has already shipped, we're unable to cancel it — please follow our return process once it arrives. Note that a 25% restocking fee may apply if the order has already shipped.

Contact us immediately upon receipt. We'll arrange for the incorrect item to be returned and ensure you receive the correct product at no additional cost to you.

Contact us within 30 days of receiving your order with your order number and details of the missing item(s). We'll investigate and resolve promptly by sending the missing item(s) or offering a refund.

We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover and Diners Club. We also accept Shop Pay, Apple Pay and Google Pay for a fast, secure checkout experience.

Yes — all transactions are encrypted using SSL technology and processed through PCI DSS compliant payment gateways. We never store your full card details and your personal and financial information is fully protected during transmission.

All transactions are processed in USD. If your bank account is in a different currency, your bank may apply currency conversion rates and fees — check with your bank for details.

Yes — after completing your payment you'll receive an order confirmation email with your order details and a digital receipt. If you don't receive it within 1 hour please check your spam folder or contact us at support@tidalstandard.com.

Payment declines can happen for several reasons including incorrect card details, insufficient funds, or your bank flagging an unfamiliar transaction. Try re-entering your details or contact your bank. If you continue to have issues reach out to us at support@tidalstandard.com or (820) 777-1597 and we'll help.

We are working on financing options and expect to have them available soon. Contact us directly to discuss payment options for larger purchases — we're happy to work with you.

All products include the full manufacturer warranty. Coverage varies by brand and product — contact us before purchasing if you have specific warranty questions and we'll give you the exact details for the product you're interested in.

Yes — every product we sell is brand new, factory sealed and sourced directly from authorized distributors. We do not sell refurbished, open-box or grey market products.

Our team of certified water systems specialists is here to help. Contact us via the Get Expert Advice button, email us at support@tidalstandard.com or call (820) 777-1597. We'll ask a few questions about your setup and goals, then recommend the best fit — with no obligation to purchase.

We don't install directly but we work with a network of certified installers nationwide. When you purchase, our team can connect you with a vetted installer in your area. Many of our products also include detailed installation guides for confident DIYers.

Yes — we replace items that are defective, damaged or incorrect, or if you need a different size or color. Contact us at support@tidalstandard.com to request an exchange.

Tidal Standard covers the full spectrum of premium water living — pool automation, robotic cleaners, sanitation systems, luxury spas, hot tubs, marine and boating equipment, water features, wellness systems including cold plunge and outdoor showers, and filtration and purification. We're constantly adding new products and categories.

We are actively building out our Marine, Water Features and Wellness categories. If you're looking for something specific in these areas, contact us — our team can often source products directly even before they appear on the site.

Yes — we are always looking to partner with premium water living brands across all our categories. If you represent a brand that would be a great fit for Tidal Standard, we'd love to hear from you. Reach out at support@tidalstandard.com.

Email: support@tidalstandard.com
Phone: (820) 777-1597
Address: 2110 Artesia Blvd PMB#578, Redondo Beach, CA 90278
Hours: Monday–Friday, 9 AM–5 PM EST

We aim to respond to all inquiries within 1 business day. For urgent matters, calling us at (820) 777-1597 during business hours is the fastest way to reach our team.

Contact us by phone or email and our specialists will walk you through any technical questions. For warranty claims we'll liaise directly with the manufacturer on your behalf so you don't have to deal with it alone.